FAQ’S

Are your vehicles licensed/approved to carry meat and seafood?
Yes, our vehicles are approved by Food Safe Queensland to transport meat and seafood safely. If you require an accredited vehicle, advanced booking is required.
What types of refrigerated goods do your vehicle transport?
We transport a range of goods including pharmaceutical vaccines and medicines, frozen foods, groceries, bio and life sciences, flowers and plants, chocolates, food for catering and events and much more. If you would like to check whether or not we can transport a particular item (not listed here), please call the SLR Rentals team on 045261 7232.
Can I load a mixture of frozen and/or chilled and/or dry products?
Yes, we have a range of vehicles that are equipped with internal walls/divider that have dual temperature zones. Dual temperature zone vehicles should be booked in advance as they are subject to availability.
Can I use a generator?
We don’t recommend using a generator. Please note according to the terms and conditions of SLR Rentals, if a generator is used SLR Rentals will not be responsible for any damage caused. But even large commercial generators also experience extreme fluctuations which can cause damage to the vehicle and spoil your products too. If a generator is the last option—it should be at least 7.5 kVA to provide the required power.
How to use Electric Standby (ESB) ?

Using ESB reduces operating costs up to 70%, so it’s important to know how to use it: 

  • Switch off the vehicle ignition 
  • Make sure you’re using the correct 10 or 15 amp dedicated mains power supply  
  • Before connecting, switch off the cab control
  • Turn on at mains  

Please Note: Maximum lead length is 10 meters. Avoid multiple leads. When using a 10 amp power socket, make sure nothing else is plugged in the same socket. 

How do I use a Fridge Van correctly?
  • Pre-chill the load space for 30 minutes before loading (minimise the time the doors are opened to avoid heat and humidity so that the coolness is maintained.)
  • Products should be carefully loaded at the right temperature because our vehicles are designed only to maintain the temperature.
  • Spread the load evenly within the vehicle around 60 to 80 mm in front, 200 mm to roof and 50mm between the floor and load.
  • Try not to put different varieties of goods together as the unit will not serve the desired temperature needs.
  • Make sure to check the load at regular intervals

 

Important: Please don’t leave the vehicle with the fridge unit running without switching on the engine as it will drain the vehicle battery.

What should I do if I’m in an accident in the SLR Rental Vehicle?
Immediately, contact 000 for an ambulance if required. Note down all the details of the 3rd third party, including:

  • Drivers license (take a photo of the front and back if possible), alternatively, please note down the full name, address and license number.
  • Phone number
  • Vehicle registration and model
  • Details from an independent witness.
  • Take photographs and videos of any damages for proof.

 

Please Inform SLR Rentals about the accident as soon as possible. If required, we may require you to fill in an accident form.

Can I park my vehicle at the SLR Rentals?
Yes. However please note any vehicles parked in our yard is at your own risk.
Can I return my rental vehicle outside normal business hours?
Yes, however you will need to inform us prior.
Please note, our vehicle is your responsibility until it has been inspected and checked by SLR Rentals the following day.
Do you charge cancellation fees?
Yes, you will incur a cancellation fee of at least 1 day if rentals are cancelled less than 24 hours in advance.
What is the minimum age of drivers ?
Drivers must be 21 years or older to be eligible to drive SLR Rentals Licensed Vehicles.For trucks over 4490 GVM, the drivers must be 25 years or above.
What license do you accept?
We accept a full current Australian Drivers License.
What is a Day’s rental?
Prices for our daily rentals are calculated based on 24 hours (per day) rates.
For more details on our Daily, Weekly and Monthly Rates, please contact us on 0452 617 232.
How many days in advance do I need to book a Refrigerated Transport Vehicle?
Advance booking is preferred. We understand sometimes this isn’t possible which is why we allow same day booking. Please note bookings are subject to availability of vehicles so advance bookings are recommended.
Do you offer any discount deals for long term hire plans?
Yes we do! Please get in touch with our team to find out about our discounted deals.
Can I drive my refrigerated transport vehicle one way?
No.
Do you have various sizes of fleets to suit all storage requirements?
Yes, The SLR Rentals fleet includes a range of vehicles from one Pallet Utes to 25 Pallet Trucks.
How do I book and pay to hire a SLR Rentals Vehicle?
To book a SLR Rental, simply call us on 0452 617 232 to book an appointment.
Payments can conveniently be made with credit cards online (we accept all types of major cards) or in person at the SLR Rentals Office.
What should I do if I have a breakdown?
The SLR Rentals team will provide you with assistance in case of a breakdown. Simply call us on 0452 617 232. All SLR Rentals vehicles are fully insured.
Are there any extra fees/expenses such as Fuel/Tolls?
Fuel and Toll Charges are not included in our rental fee and will be at your own expense.
Vehicles will be provided a full fuel tank and will need to be returned with a full tank.
Please note, if vehicles are not returned with a full tank, you will be charged the cost of the refuel plus an administration fee. Also, if a call out is made due to the driver’s fault, a call-out fee of $110.00 will be charged.
Can the temperature be adjusted or controlled in a refrigerated container ?
SLR Rentals vehicles include a temperature control facility. If this is a requirement, please inform us at the time of booking.
Can the rental time be extended ?
You will need to notify us 12 hours in advance if you would like to extend your rental.

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